Managing Underperforming Properties
Online Course

Enroll Brochure

Managing Underperforming Properties

This online course examines performance shortfalls and crisis situations within the hospitality and tourism industry. It intends to analyze how organizations and people react to and cope with conditions of financial distress and performance shortfalls. You will discover theories and practices on corporate turnarounds and change management.



Week 1 Introduction to underperformance
The blinded stage
Week 2 The inaction stage
The faulty action stage
Week 3 The crisis stage
Turnaround fundamentals
Manage and implement turnarounds
Week 4 Leadership challenges in the crisis stage
The corporate dissolution stage
Week 5 Final assessment


Learning Outcomes

  • Demonstrate an awareness of the impact and complexity of strategic issues and business decisions
  • Formulate strategic choices and policies that determine the long-term success of firms
  • Evaluate the reasons why some firms succeed and others fail

  • Formulate sound strategic, operational, and financial decisions in situations of decline and performance crisis



Program Overview

  • Delivered Online
  • Length 5 weeks
  • Effort 8 - 10 hours/week
  • Language English
  • Level Intermediate
  • Prerequisite Hospitality experience
  • Price CHF 2,200
  • Certificate Certificate of Achievement
  • Start dates 19 August 2019
    Q1 2020

Certificate Sample

Lecture Videos
Executive Interviews
Interactive Exercises
Reading & Case Studies

Meet your instructor



Dr. Achim Schmitt

Professor of Strategic Management


Dr. Demian Hodari

Associate Professor of Strategic Management