Team Management
Online Course

Maximizing Individual & Collective Performance

This online course allows you to develop a profound understanding of what constitutes a high performing team and fundamental knowledge on how to lead effectively individuals towards the accomplishment of collective goals.

As a team leader, leveraging each team member to his/her full potential requires cultivating a climate of trust, strong collaboration and mutual respect with and amongst individuals. Such team leadership skills not only build strong teams, but strengthen the overall organizational capacity.



Week 1 Creating highly effective teams
Building an effective team
Using team reflexivity (i.e. task and social reflexivity)
Components and key success factors of team effectiveness
Week 2 Developing team leadership capabilities
Tasks of team leaders
Skills of team leaders
Avoiding leadership pitfalls
Types of team leadership
Team leadership development
Week 3 Developing creativity and becoming a good team player
Qualities of a good team player
Team collaboration
Team decision-making & avoiding group cognitive biases
Creating a climate of psychological safety
Supporting team creativity & creative problem-solving
Week 4 Team conflict resolution
Role of emotional, informational and practical support
Types of conflicts
Conflict resolution and mediation techniques
Week 5 Final assessment


Learning Outcomes

  • Distinguish the key success factors to build and sustain performing teams
  • Assess individual differences and roles contributing to performing teams
  • Develop essential leadership qualities to lead performing teams
  • Develop management skills to avoid and/or resolve team conflicts


Who Should Join

This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.

Course Advantages

  • A learning manager moderates the course
  • An online course accessible whenever and wherever
  • Course content based on EHL’s MBA in Hospitality program
  • A Certificate of Completion delivered and certified by EHL


Course overview

  • Next intakes 3 October 2022
    8 May 2023
  • Length 5 weeks
  • Effort 8 hours / week
  • Course delivery Online
  • Language English
  • Price CHF 2,200
Lecture Videos
Executive Interviews
Interactive exercices
Readings & Case studies

Meet your instructor



Prof. Dr.
Stefano Borzillo

Associate Professor
Organizational behavior